Job Description

:

As a

Tele Caller

for complaint resolution, your primary responsibility will be to interact withthe Clients like Delhi Police, DCB, P&I, CPWD, and assist in resolving complaints. You will act as a liaison between the public and law enforcement agencies, ensuring that complaints are addressed promptly and effectively.

Key Responsibilities:

Communicating with Delhi Police

: Make calls to the appropriate Client officials to discuss and escalate the resolution of the complaints. Ensure all complaints are properly registered and tracked within the system.

Complaint Resolution

: Resolve complaints related to police services by gathering information, ensuring correct procedures are followed, and escalating issues when necessary. Follow up with complainants and police authorities to ensure timely resolution.

Managing Records

: Maintain accurate and detailed records of all complaints, follow-up calls, and resolutions. Ensure all data is entered into the complaint management system or database accurately.

Customer Service

: Provide updates to complainants on the status of their complaints. Address any concerns or questions that come from the public, offering assistance where possible.

Reporting

: Provide daily or weekly reports regarding complaints handled and resolution status. Flag any unresolved or escalated issues to senior management or the relevant authorities within the Delhi Police.

Conflict Resolution

: Act as a mediator between the public and Delhi Police, maintaining professionalism and ensuring complaints are handled appropriately.

Skills Required:

Excellent Communication Skills

: Strong verbal and written communication skills, as you'll be dealing with both the public and law enforcement officers.

Problem-Solving Abilities

: The ability to resolve issues effectively and professionally.

Patience and Empathy

: Understand the concerns of the complainants and provide them with reassurance.

Attention to Detail

: Ensure all complaints are accurately recorded and followed up.

Qualification:

Graduation or equivalent (further education or relevant certification may be a plus). Prior experience in a customer service or telecalling role is preferable. Familiarity with basic computer software (Excel, Word, CRM systems) and call handling.

Work Environment:

Office-based, with regular interaction with the various clients . Full-time position with standard working hours .
Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹17,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

English (Required)
Work Location: In person