Job Description

Description:
CTG is seeking a Tech/System Support Analyst provides advanced technical support, maintenance, and optimization for healthcare IT applications with a strong focus on third-party interface integrations. This role ensures seamless data exchange across clinical, financial, and operational systems, supporting interoperability standards and resolving interface-related issues to maintain high system reliability. The ideal candidate has hands-on experience troubleshooting HL7, FHIR, API, and other interface technologies and thrives in a fast-paced healthcare environment.
Key Responsibilities
Interface Support & Integration
Monitor, troubleshoot, and resolve issues related to third-party system interfaces (e.g., EHR, billing, lab, imaging, scheduling, patient engagement, and ancillary systems).
Work with HL7, FHIR, API, SFTP, flat-file, and other integration methods to ensure reliable data flow between systems.
Coordinate with vendors, internal teams, and integration engine administrators (e.g., Cloverleaf, Rhapsody, Mirth) to analyze defects and implement fixes.
Support interface testing, validation, upgrades, and new integration builds.
Participate in incident management, root-cause analysis, and problem resolution activities.
System Support & Maintenance
Provide day-to-day technical support for assigned healthcare applications and integrated systems.
Troubleshoot application configuration issues, workflow disruptions, and data discrepancies related to interface operations.
Assist with patching, upgrades, environment maintenance, and performance optimization.
Maintain documentation for interface specifications, workflows, system behaviors, and support processes.
Stakeholder Collaboration
Partner with clinical, financial, operational, and IT teams to gather requirements and understand integration impacts.
Communicate issue status, timelines, and technical concepts clearly to non-technical users.
Collaborate with vendors and interface engine teams on design and troubleshooting.
Qualifications
Required
3+ years of experience in healthcare IT, system support, or application support.
Experience working with third-party interfaces in a healthcare setting (HL7, FHIR, APIs, or similar).
Solid understanding of healthcare data standards, interoperability workflows, and integration methodologies.
Strong analytical and troubleshooting skills, with ability to manage complex data flow issues.
Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.).
Preferred
Experience with interface engines (Cloverleaf, Rhapsody, Mirth, Corepoint).
Knowledge of EHR systems (Cerner, Epic, Meditech, or similar).
Understanding of HIPAA, security protocols, and data privacy requirements.
Experience participating in integration projects, system upgrades, or new application implementations.
Key Competencies
Problem solving and technical curiosity
Clear communication and documentation skills
Collaboration across multidisciplinary teams
Root-cause analysis and continuous improvement mindset
Ability to work independently and manage priorities in a fast-paced environment
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Morgan Fickert at Morgan.Fickert@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $110,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required