Job Description

Description:
CTG is seeking a Tech/System Support Analyst - Domain Management to provide technical expertise in managing, supporting, and optimizing domain-related infrastructure within a healthcare IT environment. This role focuses on ensuring the integrity, security, and availability of Active Directory (AD), domain controllers, DNS, DHCP, and related authentication services. The ideal candidate combines domain management expertise with healthcare IT knowledge, supporting clinical, financial, and operational systems while maintaining compliance with security standards and healthcare regulations.
Key Responsibilities
Domain & Infrastructure Management
Administer and maintain Active Directory domains, including user accounts, groups, organizational units, and group policies.
Manage domain controllers, DNS, DHCP, and related services, ensuring high availability and performance.
Support single sign-on (SSO), authentication protocols (Kerberos, LDAP, SAML), and integration with third-party applications.
Assist with domain migrations, consolidations, and upgrades.
Monitor domain health, performance, and security, proactively addressing issues and implementing improvements.
Technical Support & Troubleshooting
Provide tier-2/3 support for authentication, access, and domain-related issues.
Troubleshoot login failures, replication issues, access denials, and related network authentication problems.
Collaborate with network, security, and application teams to resolve complex technical incidents.
Maintain documentation of domain configurations, procedures, and troubleshooting workflows.
Compliance & Security
Ensure domain management practices align with HIPAA, internal security policies, and regulatory standards.
Implement and monitor security policies, patches, and updates for domain controllers and related services.
Assist with audits, risk assessments, and remediation activities related to domain infrastructure.
Stakeholder Collaboration
Work with clinical, administrative, and IT teams to provision access and resolve system connectivity issues.
Partner with vendors and third-party application teams for integration, SSO, and authentication support.
Communicate technical concepts and resolution plans clearly to both technical and non-technical audiences.
Qualifications
Required
3+ years of experience managing Active Directory domains and related infrastructure.
Hands-on experience with DNS, DHCP, LDAP, group policies, and SSO integrations.
Solid understanding of authentication protocols and identity management in enterprise environments.
Strong troubleshooting and problem-solving skills.
Experience supporting IT systems in a healthcare environment.
Preferred
Experience with cloud identity platforms (Azure AD, Microsoft Entra ID, Okta).
Familiarity with HIPAA and healthcare IT regulatory requirements.
Experience with domain migrations, upgrades, or consolidation projects.
Knowledge of integration with EHR/EMR systems (Cerner, Epic, Meditech) or other healthcare applications.
Key Competencies
Analytical thinking and technical problem solving
Effective communication across teams
Security and compliance awareness
Collaboration in multidisciplinary healthcare IT teams
Ability to prioritize tasks in a fast-paced environment
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $110,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required