Job Description

Description:
CTG is seeking a Tech/System Core Support Analyst to provide comprehensive technical support and system administration for core healthcare IT systems. This role ensures the stability, reliability, and optimal performance of critical applications and infrastructure that support clinical, financial, and operational workflows. The ideal candidate combines hands-on technical troubleshooting with knowledge of healthcare IT systems and processes.
Key Responsibilities
System Support & Administration
Provide Tier 1 and Tier 2 technical support for core healthcare IT systems, applications, and infrastructure.
Troubleshoot system issues, including application errors, performance degradation, and configuration problems.
Monitor system performance, alerts, and logs to proactively identify and resolve potential issues.
Assist with patching, upgrades, and maintenance of core systems.
Maintain accurate documentation of system configurations, support procedures, and issue resolution steps.
Incident & Problem Management
Respond promptly to system incidents, ensuring minimal disruption to clinical and business operations.
Investigate root causes, provide timely resolutions, and escalate complex issues to appropriate teams.
Track, manage, and resolve support tickets using ITSM tools (e.g., ServiceNow, Remedy, Jira).
Participate in post-incident reviews to identify improvements and prevent recurrence.
Collaboration & Stakeholder Support
Collaborate with internal IT teams, vendors, and clinical/business stakeholders to implement solutions and resolve issues.
Support system integrations and interfaces, working with application and interface teams as needed.
Communicate technical information clearly to non-technical users and leadership.
Compliance & Security
Ensure support practices align with healthcare regulations, HIPAA, and internal IT policies.
Follow security protocols for access, authentication, and data protection.
Qualifications
Required
2-5 years of experience supporting enterprise IT systems, preferably in a healthcare environment.
Knowledge of core healthcare IT applications and infrastructure components (EHR/EMR, patient accounting, scheduling, network services).
Strong troubleshooting and problem-solving skills.
Familiarity with ITSM tools and ticket management processes.
Understanding of healthcare regulations and compliance standards (HIPAA, security policies).
Preferred
Experience with Cerner, Epic, Meditech, or other EHR systems.
Basic knowledge of database management, server administration, or interface operations.
Experience supporting cross-functional teams and multi-system workflows.
Key Competencies
Technical troubleshooting and analytical thinking
Effective communication and documentation skills
Collaboration across IT, clinical, and operational teams
Proactive problem-solving and continuous improvement mindset
Ability to prioritize and manage multiple incidents in a fast-paced environment
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Morgan Fickert at Morgan.Fickert@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $110,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required