Job Description

JOB DESCRIPTION

Join us for an exciting opportunity to advance your technology support career and make a meaningful impact.

Job summary

As a Technology Support III at JP Morgan Chase within the Corporate Technology and Risk Technology, you ensure the stability, availability, and performance of production application flows. You foster a culture of continuous improvement while supporting seamless user experiences across our systems.

Job responsibilities

Delivers end-to-end application or infrastructure service to enable successful business operations. Supports daily maintenance of systems to ensure operational stability and availability. Monitors production environments for anomalies and addresses issues using observability tools. Identifies issues for escalation and communicates solutions to business and technology stakeholders. Analyzes complex situations to anticipate and resolve incident, problem, and change management for full stack systems.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience Experience troubleshooting, resolving, and maintaining information technology services. Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on premises and public cloud. Hands-on experience managing applications on AWS Cloud. Experience in at least one scripting language such as Java, Python, Ansible, or Shell. Experience with observability and monitoring tools, including Splunk, Dynatrace, or Grafana. Automation and toil reduction experience. Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

Experience with general purpose programming languages or automation scripting. Working understanding of public cloud, preferably AWS; AWS certification is a plus. Exposure to Databricks. Familiarity with reliability engineering concepts such as SLI, SLO, and SLA.

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