Job Description

JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement.


As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Formal training or certification on Technology Support concepts and 3+ years applied experience Proficient in platform skills across Linux, UNIX, and Windows, with extensive knowledge in application and middleware support. Experience in automation and configuration tools such as Ansible, Puppet, and Chef. Hands on programming languages including Python and Java. Managing critical application outages in large-scale operations, conducting root cause analysis, and implementing remediation strategies. Experienced in instrumentation, monitoring, alerting, and responding to performance and availability issues using tools like Dynatrace, AppDynamics, and Splunk. Proficient with Jenkins, GIT, CI/CD pipelines, and Agile and Scrum methodologies

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Understanding of concepts and principles behind DevOps and SRE. Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred

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