Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.



As a Technology Support I at JPMorgan Chase within the Commercial & Investment Bank, you'll serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities :

Supports BAU operations for Markets businesses like FX, Rates, Credit and SPG, ensuring smooth functionality and addressing any issues that arise. You will Debugs code and fix production scenarios to maintain operational stability and performance. Provides Level 3 (L3) support for production systems, addressing complex issues and ensuring high availability and reliability. Collaborates with cross-functional teams to enhance production support processes and improve system performance. Provides cloud operations support for AWS services including Redshift, S3, Glue, Lambda, Aurora, and Kinesis, ensuring optimal performance and reliability of cloud-based solutions. Participates in the implementation of CI/CD pipelines to automate deployment processes and improve software delivery efficiency. Monitors system performance and reliability, utilizing tools for logging, monitoring, and alerting to proactively address issues. Engages in infrastructure as code (IaC) practices using Terraform to manage and provision cloud resources efficiently. Collaborates with development and operations teams to foster a culture of continuous improvement and DevOps best practices

Required qualifications, capabilities, and skills

Knowledge of Python programming language Excellent coding, automated unit testing, refactoring, OOO design. Passionate about programming and good design skills Good understanding of OOPS and experience in one object oriented language.

Preferred qualifications, capabilities, and skills

Familiarity with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools. Experience with Terraform, Jenkins for automation and Knowledge of AWS Data Source Candidate will be expected to understand the Markets Business and work on flagship product Athena and its Ecosystem gaining expertise to various in-house Athena core frameworks. Exposure to Test driven development preferred. Previous experience in supporting BAU operations for Markets businesses. Proficiency in debugging and fixing production scenarios to ensure system reliability and performance. * Experience in providing Level 3 (L3) support for production systems, with a focus on resolving complex technical issues.