Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Palo Alto Networks Prisma Access Secure Access Service Edge (SASE)

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change and update knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Palo Alto Networks Prisma Access Secure Access Service Edge (SASE). - Strong understanding of network security principles and practices. - Experience with incident management and problem resolution processes. - Familiarity with cloud security solutions and architecture. - Ability to analyze and troubleshoot complex technical issues. Additional Information: - The candidate should have minimum 3 years of experience in Palo Alto Networks Prisma Access Secure Access Service Edge (SASE). - This position is based at our Hyderabad office. - A 15 years full time education is required.




15 years full time education