Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Database Architecture

Good to have skills :

Performance Measurement Analysis and Improvement

Minimum

12

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential as you assist in issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Database Architecture. - Good To Have Skills: Experience with Performance Measurement Analysis and Improvement. - Strong understanding of database design principles and best practices. - Experience with database management systems such as Oracle, SQL Server, or MySQL. - Familiarity with data modeling and data warehousing concepts. - Ability to troubleshoot and optimize database performance. Additional Information: - The candidate should have minimum 12 years of experience in Database Architecture. - This position is based at our Hyderabad office. - A 15 years full time education is required.




15 years full time education