Job Description

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you assist in issue analysis and resolution, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior professionals to enhance their understanding of network infrastructures. - Monitor and evaluate the effectiveness of implemented solutions to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security practices and tools. - Ability to analyze network performance metrics and implement improvements. Additional Information: - The candidate should have minimum 15 years of experience in Network Infrastructures. - This position is based at our Noida office. - A 15 years full time education is required.
15 years full time education
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