Job Description

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Oracle Procedural Language Extensions to SQL (PLSQL)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve technical issues. - Assist in the implementation of system upgrades and enhancements. - Provide technical support to end-users and stakeholders. - Document and maintain system configurations and processes. - Participate in on-call support rotation for critical incidents. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Procedural Language Extensions to SQL (PLSQL). - Strong understanding of database management and optimization. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and incident management processes. - Hands-on experience with SQL and database query optimization. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle Procedural Language Extensions to SQL (PLSQL). - This position is based at our Mumbai office. - A 15 years full-time education is required.
15 years full time education
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