Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be a key part of your role, as you work together to analyze and resolve issues efficiently. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance service delivery. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and architectures. - Experience with incident management and problem resolution processes. - Familiarity with network monitoring tools and techniques. - Ability to collaborate effectively with cross-functional teams. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education