Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change and update knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Professional & Technical Skills: - Expert level knowledge of DDI solutions preferable Infoblox with extensive experience of usage in large complex enterprises. - Proven experience with Infoblox Grid and DDI solutions NIOS and BloxOne. - Strong CLI and GUI skills for Infoblox products. o Preferably Threat Defense and/or Advance DNS Protection. - Solid understanding of network protocols and security practices and principles, particularly in relation to DNS and DHCP. - Clear understanding of infrastructure layers or stack, and a broad knowledge across multiple platforms such as server, operating system, virtualization, or network. - Able to deploy and manage DDI platforms on private Cloud, Azure, AWS and / or VMware vSphere environments. - Must Have Skills: Proficiency in Network Infrastructures, Network Security Implementation, Network Security Operations, Enterprise Network Operations. - Good To Have Skills: Experience with cloud-based network solutions. - Strong understanding of network protocols and architectures. - Experience in troubleshooting network connectivity issues. - Familiarity with network monitoring tools and techniques Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to enhance team knowledge. - Engage in continuous improvement initiatives to optimize processes and enhance service delivery. Professional & Technical Skills: - Must Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and architectures. - Experience with incident management and problem resolution processes. - Familiarity with network monitoring tools and technologies. - Ability to analyze and troubleshoot network performance issues. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education