Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Network Infrastructures

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: We are looking for a skilled Network Security Engineer with hands-on experience in implementing and managing Zscaler cloud security solutions. The ideal candidate will be responsible for deploying, supporting, and optimizing Zscaler technologies such as Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to enhance our organization's secure internet and remote access posture. Roles & Responsibilities: o Support of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) across enterprise environments. o Architect secure access solutions based on Zero Trust Network Access (ZTNA) using Zscaler technologies. o Define and enforce security policies, URL filtering, DLP, SSL inspection, and CASB controls within Zscaler. o Integrate Zscaler with Identity Providers (IdPs) (e.g., Azure AD, Okta) for authentication, SSO, and user-based policy enforcement. o Work with cross-functional teams (Network, Security, Infrastructure, and SOC) to align Zscaler implementations with business and security objectives. o Conduct performance tuning, log analysis, troubleshooting, and incident response related to Zscaler infrastructure. o Provide expert-level support and mentorship to junior engineers. o Stay up to date on Zscaler platform enhancements and evolving security trends to proactively improve architecture and operations. Professional and Technical Skills: o 5-8+ years of experience in network and cloud security, with at least 3+ years of hands-on experience with Zscaler (ZIA and ZPA). o Strong understanding of Zero Trust architecture, secure web gateway (SWG), proxy services, and DNS/HTTP/HTTPS traffic inspection. o Expertise in Zscaler administration, policy management, App Connector, Client Connector, and tunnel configurations (GRE/IPSec/PAC files). o Familiarity with networking protocols, firewalls, SD-WAN, and integration with SIEM and endpoint solutions. o Proficient in troubleshooting complex Zscaler-related performance and access issues. o Experience with scripting or automation tools (e.g., Python, APIs) is a plus. o Zscaler certifications (e.g., ZCCA-IA, ZCCA-PA, ZCSP) are highly desirable. o Excellent communication, project leadership, and documentation skills. o Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). o Strong understanding of networking fundamentals: TCP/IP, routing, switching, VPNs, and firewalls. o Knowledge of cloud security, zero-trust architecture, and secure access principles. o Experience with policy creation, traffic forwarding, and SSL inspection. o Familiarity with identity and access management (IAM) integration, including SAML, SSO, and MFA. o Ability to troubleshoot network connectivity and performance issues in cloud security environments. Preferred Certifications: o Zscaler Certified Cloud Professional (ZCCP) o Zscaler Certified Cloud Administrator (ZCCA) o Relevant networking/security certifications: CCNP Security, CCIE Security, or CISSP o Cloud security certifications: AWS Security Specialty, Azure Security Engineer e Security Engineer




15 years full time education