Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Internet Information Server (IIS) Administration

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: Workato Administrator to manage and support our enterprise automation workflows and integrations using the Workato platform. The ideal candidate will have hands-on experience with integration tools, strong troubleshooting skills, and the ability to collaborate across departments to ensure seamless data flow between systems. o Workato Platform Administration: Managing recipes, connections, workspace configurations, and user access. o API Integration Knowledge: Understanding REST/SOAP APIs, authentication, and data formats (JSON, XML). Roles and Responsibilities: o Administer and maintain the Workato platform, including user access, workspace configurations, and system settings. o Monitor and troubleshoot live integrations and automation workflows to ensure optimal performance and minimal downtime. o Deploy, schedule, and manage Workato recipes (automation workflows), connections, and lookup tables. o Collaborate with developers, business analysts, and application owners to manage integration requests and enhancements. o Perform routine health checks, audits, and error log reviews to identify and resolve issues proactively. o Ensure governance, security, and compliance of integrations in accordance with company policies. o Document integration flows, changes, and administration procedures. o Support change management, testing, and deployment processes for Workato-related projects. Professional and Technical Experience: o Hands-on experience administering and managing Workato platform environments, including workspace setup, recipe deployment, and connection management. o Strong knowledge of API integration concepts, including REST and SOAP APIs, authentication methods (OAuth, API keys), and data exchange formats such as JSON and XML. o Proficient in monitoring and troubleshooting integration workflows, including error handling, logging, and performance optimization in Workato. o Experience working with enterprise applications commonly integrated via Workato, such as Salesforce, NetSuite, Workday, ServiceNow, Slack, and others. o Familiarity with data mapping and transformation techniques to ensure data consistency and accuracy between systems. o Basic scripting or logic configuration skills within Workato, such as formula expressions, conditional logic, and looping. o Understanding of security best practices in integration platforms, including data encryption, access controls, and compliance standards. o Experience with version control, change management, and deployment workflows related to integration projects. o Knowledge of system administration tasks like user provisioning, role management, and permissions configuration within Workato. o Experience working within Agile development or IT operations teams is a plus. o Minimum of XX years or more of experience in a similar role. o Proven experience with middleware design . o Familiar with a variety of operating systems and platforms. Education Qualification: o B.E/B Tech/MCA or above. Additional Information: o The candidate should have a minimum of XX years and more of experience in o Workato or similar integration platforms (e.g., Mulesoft, Dell Boomi, Zapier, Tray.io). o Solid understanding of APIs, webhooks, and data formats (JSON, XML). o Experience with business systems such as Salesforce, NetSuite, Workday, ServiceNow, or Slack. o Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. o Excellent analytical, troubleshooting, and documentation skills. o Strong communication skills to work effectively with both technical and non-technical stakeholders. o Proficiency in scripting languages (e.g., JavaScript, Python) is a plus. o Familiarity with data transformation, error handling, and logging best practices. o Good problem-solving skills. o Strong interpersonal and communication skills. o Ability to work in a team and meet deadlines. o Certification is a plus. o A 15 years full time education is required. o This position is based at our Kolkata office




15 years full time education