Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

VMware Datacenter Virtualization Architecture and Design

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and work towards their resolution, contributing to a seamless operational flow within the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for incident management. - Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Datacenter Virtualization Architecture and Design. - Strong understanding of virtualization technologies and their applications. - Experience with troubleshooting and resolving virtualization-related issues. - Familiarity with network configurations and storage solutions in a virtualized environment. - Ability to document processes and create knowledge base articles for future reference. Additional Information: - The candidate should have minimum 3 years of experience in VMware Datacenter Virtualization Architecture and Design. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education