Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Microsoft Teams Infrastructure

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system configurations and procedures. - Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Experience with cloud-based collaboration tools and platforms. - Strong understanding of incident management and problem resolution processes. - Familiarity with IT service management frameworks such as ITIL. - Ability to analyze system performance and implement improvements. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education