Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Microsoft Endpoint Configuration Manager

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that span various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system configurations and operational procedures. - Engage in continuous improvement initiatives to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Strong understanding of incident management processes and tools. - Experience with system monitoring and performance tuning. - Familiarity with ITIL framework and best practices. - Ability to troubleshoot and resolve technical issues effectively. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education