Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and architectures. - Experience with incident management and problem resolution processes. - Familiarity with network monitoring tools and technologies. - Ability to analyze and interpret technical documentation. - Configure and troubleshoot network protocols such as FTP, TFTP, NTP, SNMP, DNS, DHCP. - Manage and support Cisco routers and Catalyst switches, including STP, Trunking, EtherChannel, and IOS configurations. - Administer and maintain F5 Big-IP ADCs (LTM, GTM) - both physical and virtual appliances. - Configure and manage Palo Alto firewalls and Panorama (M200/M600), including PAN-OS installation and administration. - Deep involvement in routing protocols such as OSPF, BGP, and MPLS environments. - Ensure high availability using protocols like HSRP and VRRP. - Design and manage AWS networking components including VPCs, Direct Connect, Transit Gateway, PrivateLink, and Route 53. - Collaborate with cross-functional teams to ensure secure and scalable network architecture. - Good Understanding of Software defined Network ( LAN/WAN). Additional Information: - The candidate should have minimum 5 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education