Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Internet Information Server (IIS) Administration

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Internet Information Server (IIS) Administration. - Strong understanding of web server management and configuration. - Experience with troubleshooting and resolving server-related issues. - Familiarity with security protocols and best practices for server administration. - Ability to implement and manage server updates and patches. Additional Information: - The candidate should have minimum 5 years of experience in Internet Information Server (IIS) Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education