Job Description

Pre-Sales Support Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process. Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Manages their schedule and communicates with project leads. Provides oversight and leadership on work streams or a partner team to implement solutions. Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback. Ensures the use of the existing intellectual property (IP). Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6 + years leadership experience in relevant area of business OR equivalent experience. 12+ years leadership experience in relevant area of business. Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Skills Required