Job Description

JOB DESCRIPTION

Join our team where our expertise will drive insightful reporting and data analysis, empowering the team to make informed decisions. You'll be at the forefront of promoting innovative process improvement initiatives, ensuring our operations are efficient and cutting-edge. Join us to be a catalyst for change and contribute to our success story


The Role Based Access Controls (RBAC) Operations team within GB supports the user onboarding process entirely for the LOBs on an RBAC model which provides a robust control and governance over user access. The RBAC Operations team is responsible for end-to-end user access onboarding submissions and ensuring users get the appropriate access within the given time addressing all required aspects with respect to risk & controls, access governance and SLAs.

Job Responsibilities:

End to End logical user access onboarding process for business applications, supporting LOBs with an SLA and target-based process approach model. User onboarding based on RBAC model as designed for the respective line of business. Be a team player to work with a global team from an operations support standpoint by adhering to all given timelines, tasks and priorities. Ability to adapt into an operations working environment on given assignments with on-time delivery/addressable to the business. Manage assigned queries with respect to the user access onboarding based on the given SLA. Should be able to multi-task as required for the process wherein the user access onboarding request submissions are driven by multiple request management tools within the firm. Promptly address urgent requests, queries or prioritizations with effective management on escalations, appropriately highlighting any potential risks identified Keep product owners and other stakeholders well informed. and communicate with global peers across GB focusing on service delivery improvements Develop and maintain good rapport with LOBs. Ensure communication is customer-focused and professional

Required qualifications, skills and capabilities:

Understanding of technology Risk Management, Operations or similar discipline Operations practices, risk management processes and GB principles as well as incident response handling methodologies as they apply. Security analysis, skilled and productive use of related tools, including MS Office Used to working in a SLA and target based operations background. Agile, with the ability to work under at least one of the common frameworks. Risk management processes (e.g., methods for assessing and mitigating risk) and Cybersecurity principles. Understanding of internal processes, procedures and IT control policies Understanding of key controls and their impact on business from an operational or systems perspective

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.