Job Description

Key Responsibilities

Toolchain Evaluation & Modernization Evaluate legacy monitoring and alerting tools (e.g., BMC MainView, SolarWinds). Recommend and integrate a unified observability stack using Splunk, Dynatrace, Grafana, and Elastic Stack. Ensure end-to-end visibility across infrastructure, apps, and user experience. AIOps Enablement Deploy AIOps capabilities (event correlation, noise reduction, predictive analytics) using Dynatrace and Splunk. Enable intelligent alerting and root cause analysis using ML-based models. Integrate ServiceNow ITOM for automated incident creation and enrichment. Automation & Self-Healing Develop automation playbooks and runbooks (Python, PowerShell, Ansible) for common incident types. Enable auto-remediation pipelines linked to AIOps events. Support auto-scaling, service restarts, and config drift corrections. Observability Architecture & Implementation Deploy logs, metrics, traces using Elastic Stack and Dynatrace. Define and implement Service Level Objectives (SLOs), error budgets, MTTR/MTTD benchmarks. Build dashboards in Grafana, Dynatrace, and ServiceNow Performance Analytics. Operational Process Reengineering Redesign and automate event, incident, change, and problem management processes. Align monitoring workflows with ServiceNow CMDB and CI health status.

Shift operations from reactive to proactive, leveraging predictive insights

Requirements:

Qualifications

Education: Bachelor's in Information Technology, Engineering, or Computer Science Master's degree (optional but preferred) Experience: 8-12 years in IT operations, observability, or monitoring architecture 3-5 years hands-on in AIOps and automation Strong background in Dynatrace, Splunk, SolarWinds, ServiceNow, Elastic, BMC tools Core Competencies: Observability architecture and integration AIOps platforms and automation frameworks ITOM/ITSM best practices (especially ServiceNow ITOM modules) Scripting and tooling orchestration Metrics design: MTTR, Uptime, Alert Fatigue Index Certifications (Preferred): ITIL 4 Managing Professional Dynatrace Associate/Professional Splunk Core Certified Admin * DevOps / SRE Foundation