Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Deployment & Environment Support
Provide end-to-end deployment support across Implementation, UAT, and Production environments.
Plan, coordinate, and execute application upgrades, patches, and configuration changes.
Ensure deployments are delivered on schedule, with minimal disruption to client services.
Validate and certify deployments in UAT before moving to production.
Issue Resolution & Monitoring
Diagnose and resolve environment-related, software, and operational issues.
Proactively monitor environments to identify potential risks and performance bottlenecks.
Escalate unresolved issues to the appropriate global teams, ensuring timely resolution.
Reproduce reported issues in test environments to facilitate root cause analysis.
Collaboration & Coordination
Work closely with Development, Support, and DevOps teams to align deployment schedules, fix issues, and improve release processes.
Partner with implementation and client-facing teams to ensure readiness for upgrades.
Facilitate communication between technical and non-technical stakeholders, ensuring transparency in deployment activities.
Documentation & Knowledge Sharing
Create and maintain detailed deployment runbooks, technical documentation, and support guides.
Document issues, resolutions, and best practices in the knowledge base to improve team efficiency.
Provide ad hoc training and guidance to clients and internal stakeholders on deployment processes.
Continuous Improvement
Identify opportunities to enhance deployment efficiency, reduce manual effort, and improve reliability.
Contribute to the adoption of DevOps practices, CI/CD pipelines, and automation tools.
Participate in post-deployment reviews and recommend improvements to processes and tools.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company--and ultimately a community--that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Skills Required