Job Description

About this role:

Wells Fargo is seeking a Technology Director.

In this role, you will:

Manage a team of engineering managers and engineering leads Focus on delivering commitments aligned to enterprise strategic priorities Build support for strategies with business and technology leaders Guide development of actionable roadmaps and plans Identify opportunities and strategies for continuous improvement of software engineering practices Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers Identify financial management and strategic resourcing Set risk management guidelines and partner with stakeholders to implement key risk initiatives Develop strategies for hiring engineering talent Lead implementation of projects and encourage engineering innovation Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Interface with external agencies, regulatory bodies or industry forums Manage allocation of people and financial resources for Technology Strategic Leadership Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience

Desired Qualifications:

Technology Operations Experience Knowledge and understanding of Enterprise monitoring, observability and automation. Experience of driving large scale organizational change management initiatives Experience in Infrastructure and application production support ITIL and IT Service Management Understanding of Site Reliability Engineering Principles

Job Expectations:

Lead IT Transformation for an 'Always ON' Production management Run day to day command center operations Drive Reliability Culture within the team Complex situation management capabilities Provide management direction and leadership of all technology command center teams either via direct line or through dotted line influence Manage and develop teams of individual contributors and command center managers in roles with moderate complexity and risk in Technology Operations Regularly interact with technical first responder teams including IT Operations, Mainframe Operations, Wholesale Service Level Management, Cyber Fusion Center, and Digital Channels etc. Lead Service Operations support for public and private cloud, SaaS, IaaS, PaaS etc. Regularly interact with senior managers and leaders concerning business process impact during large incidents Coordinate policy and procedures with BCP, Root Cause Analyst and Service Level Management teams Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management owners, managers, and subject matter experts. Identify and recommend opportunities for technology operations process improvement and development Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing, and internal applications consumed by the Business Drive key strategic initiatives associated with technology availability Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed Institute controls in partnership with Operation Risks to ensure risk management is sustainable Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed Determine appropriate strategy and actions of technology operations team to meet deliverable Interpret and develop policies and procedures Collaborate with and influence all levels of professionals, including more experienced managers Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations Develop and guide a culture of talent development to meet business objectives and strategy Lead IT Transformation for an 'Always ON' Production management


Run day to day command center operations


Drive Reliability Culture within the team


Complex situation management capabilities

Posting End Date:

18 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.