Job Description

Position:

Technology Architect (CRM Implementation)

Location:

Trivandrum

Industry:

Financial Services

Job Summary:

We are looking for an experienced Technology Architect with over 10 years of expertise in architecting and implementing integrated CRM solutions. The ideal candidate will lead the design and delivery of technical architecture, ensuring alignment with business needs and IT strategy within the banking domain.

Key Responsibilities:

Architect and implement highly integrated CRM systems, including data migration, event streaming, and real-time integration. Deliver gap-fit analysis documents by translating business requirements and user stories into comprehensive solution design documents, covering Banking Data Model, Logical and Physical Architecture, Integration, Deployment, and Infrastructure Architecture. Design Unified Service Desktop platforms hosting multiple banking applications and supporting front-end integration. Lead CRM implementation, platform upgrades, and contribute to planning, analysis, design, build, test, deployment, and post-go-live support. Define technical requirements, including performance, availability, scalability, maintainability, and observability, ensuring alignment with business objectives and IT strategy. Engage with senior IT and business stakeholders to understand and meet their requirements. Develop bank-specific CRM architecture design principles and communicate them to technical leads and CRM system integrator partners. Decide on technology stack selections to meet organizational needs. Guide CRM SI partners in creating and reviewing target technical architecture blueprints to ensure compliance with bank guidelines and project objectives. Understand limitations and capabilities of packaged software and related technical environments. Determine and manage the number of staging environments required for development, testing, training, staging, production, and support. Collaborate with solution architects, SMEs, and delivery leads to review estimates and solution plans. Perform hardware and network sizing and capacity planning as needed. Conduct information security risk assessments and develop security controls, including those for regulatory compliance. Lead performance engineering activities, including modeling, forecasting, testing, tuning, and review of performance testing results. Ensure product architecture adheres to CRM principles minimizing excessive customization and development.

Qualifications:

10+ years of experience in CRM architecture and implementation. Strong background in banking IT environments, including data migration and integration. Proven experience delivering comprehensive architecture documentation. Deep understanding of technical infrastructure, deployment, and security in banking solutions. Excellent stakeholder engagement and communication skills. Ability to work across multiple technical teams and lead architecture governance.

How to Apply:

Send your resume to

hr@theclosinggap.net

or contact

+91 97784 95649

for more information.

Job Type: Full-time

Pay: ?303,516.38 - ?1,572,310.81 per year

Work Location: In person