Job Description

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Amazon Connect
Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a highly skilled Senior Contact Center Engineer with extensive experience in designing, implementing, and managing enterprise-scale Amazon Connect solutions. The candidate should bring deep technical expertise in AWS services, integration patterns, and automation to lead complex projects and mentor junior engineers. Roles & Responsibilities: -o Lead the architecture, deployment, and optimization of Amazon Connect solutions for enterprise-scale environments. o Develop complex Lambda functions (Node.js) for automation, real-time data processing, and third-party system integrations. o Architect and implement advanced Amazon Lex conversational IVR systems and intelligent chatbots with NLP/AI integration. o Design and secure API Gateway integrations with external CRMs, ticketing systems, and custom applications. o Oversee the use of S3 and DynamoDB for large-scale data management, reporting, and storage optimization. o Define and enforce IAM governance, security policies, and compliance standards for contact center applications. o Drive proactive monitoring, incident analysis, and system optimization using CloudWatch, CloudTrail, and custom dashboards. o Collaborate with stakeholders to define technical roadmaps, solution strategies, and business impact assessments. o Provide technical leadership and mentorship to engineers and cross-functional teams. o Stay updated with the latest AWS innovations and recommend improvements for scalability, reliability, and cost-efficiency. Additional Information: - The candidate should have minimum 8 years of experience in Amazon Connect.in IT/Cloud, with at least 5 years in contact center technologies. - Proven expertise in Amazon Connect architecture, IVR flows, and workforce integrations.Strong programming and solutioning skills with AWS Lambda (Node.js). - A 15 years full time education is required.
15 years full time education
About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services--creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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Skills Required