Job Description

Job Title Technology Administrator, Publishing Support

About Dotdash Meredith:
Dotdash Meredith is the largest digital and print publisher in America. From mobile to magazines, nearly 200 million people trust us to help them make decisions, take action, and find inspiration. Dotdash Meredith's over 40 iconic brands include PEOPLE, Better Homes & Gardens, Verywell, FOOD & WINE, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, and Southern Living. Dotdash Meredith is based in New York City and is an operating business of IAC (NASDAQ: IAC) (www.dotdashmeredith.com). Meredith India Services Pvt. Ltd. (a Dotdash Meredith Company): Meredith India Services Pvt. Ltd. is a subsidiary of Dotdash Meredith (USA), the parent company of over 40 iconic brands like PEOPLE, Better Homes & Gardens, Verywell, FOOD & WINE, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, Southern Living and many more. We provide offshore support to Dotdash Meredith within Research & Analytics, Technology, Finance, Operations, Consumer Marketing & Revenue, and Shared Services domains. Operating out of Bengaluru, Dotdash Meredith India employs a diverse and vibrant workforce with an engaging workspace. We're energetic, strong & dynamic and form a solid foundation that celebrates our work culture. We're looking for bright, engaged, creative and fun people to join our inspiring team.
Our Core Values:
Champion Accountability
Respect
Expect Integrity
Act Now, Not Later
Make it Matter
Job Summary: The Font and Magtech Support Administrator is a hybrid role responsible for providing technical support and maintenance for both font management systems and magazine publishing technologies. This role requires strong problem-solving skills, attention to detail, and the ability to support both design-focused and system-level issues in a publishing environment. The administrator will ensure seamless integration, functionality, and compliance of font systems while also managing the technical workflows and tools used in magazine production.
Font Administrator Responsibilities:

• Manage and maintain font libraries across MacOS, Windows, and cloud environments.
• Deploy and integrate fonts using tools such as Adobe Cloud Fonts, Font Book and FontAgent.
• Ensure licensing compliance and user access for fonts.
• Collaborate across all departments -- including Design, Editorial, Production, and Marketing.
• Oversee the procurement of fonts, including licensing and vendor negotiations.
• Troubleshoot and resolve font-related issues (e.g., missing fonts, font corruption).
• Assist users with font selection, installation, and best practices.
• Maintain documentation and logs related to font systems and issues.
• Respond promptly to tickets and resolve font-related requests efficiently.
• Escalate unresolved or complex issues to the appropriate support team.
• Communicate clearly with customers to provide updates and resolution timelines.

Magtech Administrator Responsibilities:

• Install, configure, and maintain relevant applications and plugins on macOS, Windows, and cloud-based systems.
• Install, configure, and support publishing applications like Woodwing Studio, Assets, Dalim, and editorial tools.
• Troubleshoot application related issues, including missing images, plugin error messages, and log error messages from workflow systems.
• Troubleshoot workflow system related issues, including reading technical log files and understanding system error messages.
• Respond promptly to tickets and resolve Magazine Technology support requests efficiently.
• Escalate unresolved or complex issues to the appropriate support team.
• Communicate clearly with customers to provide updates and resolution timelines.
• Maintain accurate logs of issues, solutions, and system updates.
• Diagnose and resolve support issues proactively.
• Assist non-technical users (e.g., designers, editorial teams) in troubleshooting errors.

Required Skills:

• Bachelor's degree in graphic design, IT, Publishing, or a related field (preferred but not mandatory).
• Experience: 2-4 years in a relevant role.
• Strong experience in Adobe Creative Cloud (Adobe CC).
• Good understanding of Windows & macOS.
• Good understanding of Active Directory & IT workflows.
• Familiarity with reporting and tracking issues in IT support tools.
• Working knowledge of JIRA, Confluence, and SAP Concur is desirable.
• Good Understanding of Woodwing Studio, Assets, Dalim, Studio Editorial.
• Excellent communication skills to assist non-technical users.
• Ability to multi-task and manage multiple requests in a fast-paced environment.

Designation: Analyst
Working Hours: 6.30 PM - 3.30 AM IST
Work Location: Ecoworld, Bengaluru
It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.
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