Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

IT BA - UK Saving & Retirement

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Role Purpose

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

IT BA - UK Saving & Retirement

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Job Descripition:


Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensionsSignificant Customer Services Transformation experience (multiple projects) Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes) Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams) Strong project management and stakeholder communication skills Exposure to digital and platform technologies in the UK Savings & Retirement Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

Desirable skills:

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation Knowledge and experience of Low / No-Code platforms (e.g. Appian) Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

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Deliver

No.

Performance Parameter

Measure

1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT


2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised


3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

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Mandatory Skills: Life Insurance.


Experience: 5-8 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.