Job Description

Description :
Location : Work from Anywhere - India
Here's what we do and why we do it.
Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people's lives better. Discover how we do that here: www.sherweb.com/about/ .
Here's how you will contribute to the success of the company

• Ensure maintenance, diagnose the reasons for system failure and manage the use of the surrounding equipment, computer workstations and internet connections
• Try out and install computer hardware, operating systems and other software applications
• Help network users (employees) solve problems by replying to internet tickets
• Responsible for managing the internal tickets

Here's what you need to have and master to get the job

• College diploma in Computer Science or a combination of equivalent training and experience
• A minimum of 1 year experience in technical support
• Good capacity for troubleshooting, after finding the root cause of the issue
• A strong desire to automate tasks and processes
• Proven experience in managing Microsoft systems
• Knowledge of O365 tools
• Experience in one or several of the following areas will be considered an asset:

• Microsoft Active Directory and GPO
• Microsoft System Center, SCCM, WSUS and SCOM
• Microsoft Windows 10/11

Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
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