Job Description

New
Technical Writer
Bangalore

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.



We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

technical writing

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Key Responsibilities

Design, write, and update a wide range of technical documentation, including technical specifications, SDK guides, integration guides, internal engineering runbooks, architectural overviews of systems, API documentation, release notes, and FAQs. Work with engineering teams to understand the prod ucts/ tools/ platforms, gather information regarding architecture, workflows, and data flow and deliver top-notch technical documents with example code snippets & videos. Translate complex technical concepts into clear, concise and accurate documents for internal teams. Identify gaps in existing documentation and proactively work to fill them. Maintain a consistent writing style, tone, and brand voice across all documentation, adhering to established style guides. Implement and manage documentation version control and content lifecycles in a CI/CD environment. Ensure documentation is consistent, searchable, and aligned with internal knowledge-sharing standards. Provide expert feedback to engineers on clarity, usability, and discoverability of technical interfaces, and API designs, from a documentation and user experience perspective. Work with SMEs to co-author/contribute to technical blogs. Stay current with platform changes and updates, ensuring documentation evolves alongside the technology. Lead the adoption of advanced AI technologies within the technical documentation function by exploring and implementing AI tools and practices to improve documentation efficiency and quality. Collaborate closely with platform, tooling and UX teams to improve search algorithms, filtering capabilities, and overall user experience within documentation portals, exploring AI for semantic search. Optimize content for internal search and knowledge base platforms, ensuring highly relevant information is easily discoverable for both internal teams and external partners using AI. Develop and manage a comprehensive taxonomy and tagging system for documentation, ensuring consistency across all content, including nuanced AI/ML terminology. Implement a system for tracking documentation accuracy, recency, and compliance, leveraging automated checks, dashboards, and audit trails where feasible.
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Qualifications

Required:

Bachelor's degree in Computer Science, Engineering, or a related technical field. Proven experience as a strong technical writer in a software or platform engineering environment. Exceptional written and verbal communication skills, with a keen eye for detail, accuracy, and a passion for simplifying complex technical concepts. Strong analytical skills and the ability to gather information from diverse and highly technical sources. Strong understanding of system architecture, APIs, and data flow concepts. Ability to work independently and manage multiple projects simultaneously. Certifications in Cloud Platforms, or Technical Communication.

Preferred:

Hands-on experience with tools like Markdown, Confluence, Git, or other documentation platforms. Experience with platform or infrastructure-level documentation. Familiarity with software development life cycles and DevOps practices. Attitude and enthusiasm to experiment with AI and emerging technologies, to bring the latest & greatest in the field of technical writing. Experience generating technical documents, presentations, videos etc. using AI-assisted writing or content generation tools is a plus. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.