Job Description

AppZen is the leader in Finance AI software built to deliver autonomous processing for modern finance teams. Our patented artificial intelligence software uses deep learning, semantic analysis, and computer vision to accurately and efficiently process intelligence from thousands of data sources, documents, and images so that organizations can better understand financial transactions and make smarter business decisions. Over 1,000 global enterprises, including one-third of the Fortune 500, use AppZen’s Expense Audit and Autonomous AP products to replace manual finance processes and accelerate the speed and agility of their business. Visit us at www.appzen.com and follow us on LinkedIn.

Description :
We are looking for a Product Knowledge Specialist to join our Product Documentation Team. Your primary responsibility will be building, conducting the review, analysis, and enhancement of the existing Knowledge Base content across our internal and customer-facing knowledge management systems. Today our content is stored in already constructed learning modules, including Knowledge Base, learning management system, and stand-alone files. With your support we will be able to solidify the quality of our existing content and support as well as enhance the curriculum to meet the needs of our employee, customer, and partner audiences.

An understanding of the technologies powering our Expense, AP, and Analytics products is critical for the successful implementation of our SaaS solution, so you will play a key role in clarifying and demonstrating the benefits and strengths of our solutions.

Responsibilities:

• Building Documentation and performing reviews of Training Content, product user guides, release notes, articles etc
• Review and understand the standards set in place by the AppZen Product Knowledge Management team.
• Review the existing Appzen documentation and training content stored in the AppZen Knowledge Base repository for accuracy, grammar, gaps, and consistency.
• Work on building a variety of resources like but not limited to - user guides, articles, release notes, technical documentation, enablement guides, AppZen’s API documentation etc.

Requirements :

• 3-4 years of experience in technical writing skills with a strong grasp of the English language and grammar.
• Strong communication skills with an ability to take product knowledge/instructions across global communications and platforms.
• Understanding of the finance domain preferably in a techno-functional organization/role with a fair understanding of Accounts Payables (invoices processing systems) and Expense processing systems.
• Familiarity with Google Workspace, JIRA/Confluence, Zendesk, and Knowledge Management portals.

We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.