Job Description

Summary Creating a planet fueled by reliable, affordable, clean energy isn\'t what keeps us up at night it\'s what gets us out of bed. At GE Digital Grid - Opus One Solutions, our software platform GridOS helps us pursue solutions that will change how countries access, optimize and distribute electrical energy. From helping utilities optimize their operations when lots of homeowners are feeding solar energy into the electrical grid or charging electric vehicles, to setting up marketplaces to trade clean energy, we\'re powering a more sustainable future. Description We are looking for our very first Technical Writer to take a hands-on role utilising in-depth understanding of concepts and principles in partnering with stakeholders and team members to produce high quality technical documentation for our GridOS software. Who are you An experienced Technical Writer who is motivated, resourceful and a self-starter able to collaborate with cross-functional teams to produce high-quality documentation. What will our new Technical Writer work on Work with a mix of product verticals within the energy industry Simplify and break down complex concepts into easy-to-understand, meaningful content that meets the audience needs Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials, video content, web page copy, and FAQs Review UX designs and provide input on text strings and messages visible in the product UI. Collaborate with our UX designers/researchers in putting together survey content, interview scripts, and outcomes and learning reports. Responsible for ensuring content remains current and contributes to the development, implementation, and maintenance of a user guides Become a Subject Matter Expert. You\'ll master our technologies and work with subject matter experts. Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content Enhance internal efficiency and productivity. You\'ll review the latest tools and methods propose new ways of working and support team members during transitions Requirements Here\'s what you bring: 2+ years technical writing experience working in a commercial software environment. Bachelors degree in a related field or relevant years of experience Experience using content management tools such as MadCap, AsciiDoc, etc. Ability to learn complex software applications quickly Agility in multi-tasking in a rapidly changing environment with tight deadlines Strong attention to detail and a commitment to quality Ability to communicate effectively with diverse teams (for example, development, customers, sales, engineers), who may be remote and across multiple time zones Nice to have Experience working with Jira.

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