Job Description

2 - 3 Years
1 Opening
Bangalore

Role description

UST:

Associate II - Engineering Design

Role: Technical Writer

Who we are:

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact--touching billions of lives in the process. Visit us at .

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ROLE AND RESPONSIBILITIES

As a Technical Writer, need to follow our style guides and create clear and concise information to help our customers. You will collaborate with fellow writers and internal business partners (such as GPS managers) to develop strategy and content. Participate in content management efforts, process development, and quality governance in support of team success, while working independently on multiple projects.



With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless.



This position will be located in

Bangalore

, India.

Essential duties and responsibilities include the following.

Independently working on Technical Writing projects: ensure the projects are completed on time, objectives are defined, necessary planning activities (e.g., plan authoring, review, estimation of deliverables, milestones, validating and testing, reliability, and risk mitigation of documents). Ensure project results meet requirements and also ensure technical accuracy, quality, reliability, schedule.



Serve as a subject matter expert for internal teams and business partners regarding editorial and quality control standards. Collaborate with manager and others within the organization to plan required quality checks to ensure materials are up?to?date and revised as scheduled. Validate and manage processes to ensure material complies with standards and approval.



Performs technical publications production duties using agile/ waterfall methodology: page composition and layout, illustration, and technical writing and editing. Develops clear written materials to support product development activities. Work cross?functionally with SMEs to collect product information and specifications.



Collects and organizes technical information and product images, and coordinates layout for publication.



Adheres to established terminology, style and editorial quality standards.



Work collaboratively and effectively with others to promote innovative approaches and enhance productivity related to quality material development.



Report on document quality metrics/targets and collaborate with managers to analyze operational effectiveness to meet quality standards.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's Degree and certification in in Technical writing, master's Degree (preferred) and 3 - 5 years working in a technical writing role with responsibility for end?to?end development of documentation for a technical audience.



Must be able to prioritize and complete multiple tasks and follow through with team members to achieve group and individual goals.



Highly organized and detailed?oriented. Ability to build and maintain positive and productive inter?departmental working relationships. Ability to influence team members and stakeholders on change management.



Understanding of DITA/XML



Have an understanding of technical certification methods for global audiences.



Must be flexible and possess outstanding decision?making skills.



Excellent verbal, written and interpersonal communication skills; ability to work cross functionally, maintain, and regularly update multiple project schedules.



Must be a quick learner, self?starter and have the ability to work with minimal supervision in a fast?paced, high?tech environment.

TOOL KNOWLEDGE

DITA/XML

Adobe FrameMaker

ArbotText Editor

SnagIT

MS Word

MS PowerPoint

MadCap Flare




Please note that this role requires working in the 2nd Shift from 2PM to 11PM

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures

Skills

DITA,XML,Adobe Framemaker

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.