Job Description

What this role entail

• Design, build and optimize engaging technical documentation for product developers & scientists, product implementers, technical support and end users within planned timelines.
• Collaborate with multiple product teams to effectively capture high-level/low-level architecture designs, critical process flows (e.g., product integrations, data ingestion/extraction, user administration and other workflows), and REST API details in the technical documentation.
• Ensure adherence to DITA/other industry standards while creating technical content. Incorporate modern trends in information architecture & visual information design to ensure usability, quality, and consistency of the content.
• Responsible for continuously editing and revising content to ensure users have the best possible experience with a changing digital product.
• Develop a strong content strategy, and regular content calendars

• Proficiency in designing and developing content that follows DITA or other standards
• Proficiency in writing for both technical and non-technical audiences.
• Background knowledge of technical platforms and languages.
• Good Knowledge of Documentation Publishing Software like: Adobe RoboHelp, MadCap, Ektron, IBM, Whatfix
• Education- Bachelors in any of the following disciplines: Computer Science, Software engineering, English