Job Description

Appfire is an enterprise collaboration software company that enables teams to plan and deliver their best work. Since launching in 2005 as one of the original Atlassian ecosystem partners, Appfire has built a portfolio of top-selling apps for more than 30,000 customers - including 55% of Fortune 500 companies. As a product-led company, Appfire identifies gaps in industries serving developers and client support teams and then builds solutions that drive productivity and efficiency. Appfire continues to grow exponentially, with teams spanning 20+ countries. We are financially strong, continuously meeting or exceeding revenue targets, and we invest heavily in strengthening the foundation of our organization. Being philanthropic is integral to operating our business, so we donate 1% of employee time, product, profit, and equity as part of our Pledge 1% commitment. Come join our team! Appfire is looking for a Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting. What You Will Do Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, and release notes. Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases. Create content for business users, casual users, administrators, developers and for external Appfire customers. Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation. Assist engineers, UX designers, and others in drafting user-facing content. Work effectively with colleagues around the globe across multiple business units and departments. Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML. Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line. Test the procedures that are being documented. Learn and follow department procedures for writing, editing, and publishing documentation. Participate in Team\'s Daily Stand-up meetings and Agile Ceremonies. What We Would Like To See 8+ years\' experience managing software documentation. 4+ years\' experience writing software documentation in an Agile environment. Bachelor\'s Degree in Technical Writing or a Technical Degree (B.E/B.Tech/ M.C.A) with strong inclination towards technical writing. Strong commitment to Technical Writing as a career, with experience in professional organizations. Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors and content management applications. Experience with Confluence and its administrative activities (such as reports, macros, content publishing). Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing. Impeccable written and verbal skills in English. Experience documenting APIs, SDKs, and other development-driven sources. Sound investigative skills, with the ability to understand the audience\'s needs and provide the information most important to them. Experience documenting APIs and SaaS products. Excellent interpersonal skills. Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline. Ability to work independently with minimal guidance in a fast-paced environment. Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously. Creativity, initiative and acute attention to detail. Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts). Experience working with the Atlassian product suite (JIRA, Confluence). Familiarity with Agile Process. We\'ve Got You Covered Every Appfire employee is eligible for company equity Remote Work: flexibility to work from home or from our offices + remote working allowance up to INR 12,000 per annum (paid monthly) Unlimited paid sick leave in the event of an employee\'s own illness or injury Annual Leave: 21 working days of paid annual leave. Public Holidays: 10 days of paid public holidays per calendar year. Paternity and Maternity Leave Offerings Group Medical Insurance: Coverage of INR 5,00,000 per annum for a family including dependents parents with no additional cost Personal Accident Insurance: Coverage up to INR 15,00,000 for the employee. Group Term Life Insurance: Coverage up to INR 15,00,000 for the employee. Employee deposit linked insurance scheme (EDLI): Employees are covered up to an amount of INR 7,00,000 as per the EDLI rules. Cr che benefit Training and development: access to a comprehensive library of training videos.

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