Job Description

Department
Platform Engineering
Job posted on
Jul 29, 2025
Employment type
FTE

Job Summary

The Technical Writer will be tasked with developing and upkeeping detailed documentation that outlines product workflows and configurations tailored to each customer environment. This position demands a thorough understanding of our products and the ability to translate intricate technical concepts into clear and accessible documentation for users.

As a Technical Writer, you will:

Develop and maintain detailed documentation for all product workflows and configurations tailored to each customer environment.

Collaborate with engineering, product management, and customer success teams to gather information and ensure documentation accuracy.

Create user manuals, installation guides, API documentation, and other technical materials.

Ensure all documentation is current with the latest product features and updates.

Work closely with the engineering team to understand technical aspects of our products and translate them into clear, concise documentation.

Assist in developing templates and standards for technical documentation.

Conduct regular reviews and updates of documentation to ensure consistency and accuracy.

Provide documentation support during customer onboarding and implementation phases.

Continuously improve documentation processes and tools to enhance productivity and quality.

Qualifications:

Bachelor's degree in computer science, engineering, or a related field.

Proven experience (3 - 5 years) as a Technical Writer, preferably in a technology-focused environment.

Ability to understand and explain complex technical concepts to both technical and non-technical audiences.

Excellent written and verbal communication skills.

Strong attention to detail and ability to write in a clear, concise, and engaging manner.

Proficiency in using popular technical documentation tools.

Strong organizational skills and ability to manage multiple projects simultaneously.

Desired Skills:

Experience working in an Agile development environment.

Basic knowledge of programming languages and APIs.

Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.

Strong problem-solving skills and ability to work independently.

Job Type:

Full-time and work from office.

Location:

Sarita Vihar, New Delhi