Job Description

Job Category: Technical Writing
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Do you want to help developers learn how to build, deploy and scale their cloud applications?
Are you passionate about influencing the global developer community?
Join our Technical Documentation Team
The Technical Documentations team is a dedicated Engineering Learning Cloud division group. It drives developer engagement for cloud infrastructure services. We support and foster a library of over a thousand documents. This library houses a variety of Linux and Cloud topics. We inform our customers and build a better developer community.
Partner with the best
As a Technical Writer, you'll create and maintain documentation for Akamai's security, compute, and delivery solutions. Collaborating with subject matter experts, you'll simplify complex technical concepts for clarity. The ideal candidate has expertise in technical fields like software development or engineering, analytical skills, and a passion for making information accessible.
As a Technical Writer II, you will be responsible for:

• Working cross-functionally to research, plan, write, and publish technical documentation
• Collaborating with technical and non-technical SMEs to develop, organize, and write manuals, specifications, and process documentation.
• Preparing source files for edit, SME review, and publication according to department procedures which includes Agile methodology.
• Gaining a deep understanding of products and services, and translating complex information into simple, polished, engaging content
• Developing content in alternative media forms for maximum usability, with a consistent voice across all documentation
• Working with development and support leads to determine the best solutions for data presentation and interaction.
• Developing, managing, and refining information architecture templates that align with organizational standards, ensuring seamless data migration and efficient updates.

Do what you love
To be successful in this role you will:

• Have a Bachelor's Degree in Technical Writing, Computer Science, or another related field or its equivalent
• Have 3 to 5 years of experience as an effective technical writer
• Have experience collaborating with engineers to enhance UX, refine content, and create visuals for technical support
• Have knowledge of HTML and CSS
• Possess excellent communication and writing skills in English.
• Have experience in writing documentation and procedure manuals for various audiences

Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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