Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



What you get to do in this role:

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow\'s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow\'s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Qualifications

Basic Qualifications:

• BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
• Understanding of content development life cycles and processes

Preferred Qualifications:

• 1-2 years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

JV22

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

From Fortune. \xc2\xa9 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

ServiceNow