Job Description

Summary As a member of our Technical Writing team you will work on a range of software products. Responsible for working independently in the documentation of product and project technical information into easily comprehensible language. Collaborate with cross-functional teams to produce high-quality technical documentation and contribute to larger teams on projects as needed. Job Summary As a member of our Technical Writing team you will work on a range of software products. Responsible for working independently in the documentation of product and project technical information into easily comprehensible language. Collaborate with cross-functional teams to produce high-quality technical documentation and contribute to larger teams on projects as needed. Job Responsibilities In this role, you will: Take a hands-on role partnering with stakeholders and team members to produce high quality technical documentation Create various types of product and project documentation including technical content, user and installation material, release documentation, design documentation, test cases and more Analyze complex technical systems and software and fill any gaps in existing documentation Obtain appropriate information from subject matter experts and establish reproducible method for generating clear and concise documentation in accordance with professional standards Establish and evaluate effective document presentation methods Actively participate in daily Scrum stand-up meetings, regular planning and review meetings Job Characteristics Technical: Strong skills in content editing, proof reading and publishing Passionate about learning new technologies. Proficient with Jira and Word Experience with AsciiDocs or Markdown-based documentation systems. Experience with qTest, Frame Maker and Word Able to recognize errors and opportunities for developmental improvement in a variety of information deliverables Strong skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables Clear understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes Knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing Outstanding ability to define and research user profiles and to create content targeted appropriately to meet user goals Able to communicate complex issues in both a technical and non-technical manner Able to work independently to understand new concepts Strong analytical skills Excellent attention to detail Business: Strong domain and product knowledge, including appropriate terminology, with a clear understanding of product line(s) and offerings, competitive landscapes and associated industries Excellent skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user Able to drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse Excellent project management skills/ ability to lead a writing project: accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule Leadership/Personal Attributes: Able to collaborate with subject matter experts Proactively identifies and removes project obstacles or barriers on behalf of the team Takes initiative, shares knowledge, establishing trust, credibility, and goodwill Champions an innovative spirit within the business and is constantly looking for new and better ways to do things Executes on new methods when appropriate Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members Job Qualifications Bachelor\'s Degree + Experience in technical writing and/or technical documentation for complex software systems with 3 years of experience min Proven experience in a highly technical field, such as software development, computer science, or engineering Excellent understanding of the principles for effective technical writing Effective communicator, both written and verbal Excellent attention to detail Excellent knowledge of documenting software products Extensive analytical skill

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