Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.



Come join us to create what's next. Let's define tomorrow, together.

Description

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Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

Author technical documentation in the structured content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support Author and maintain illustrations used in technical documentation Present prepared content for review and approval by the required stakeholders Receive and maintain approval records from division stakeholders and the FAA Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies Coordinate with other operating divisions to ensure policy and procedure congruence Facilitate the release of approved technical documentation to multiple electronic platforms Maintain archives of approvals and published revisions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

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What's needed to succeed (Minimum Qualifications):

Associate degree or 2 years of relevant work experience in Technical Writing 2+ years experience in technical writing, publishing and documentation management Excellent verbal and written communication skills Excellent writing and grammatical skills Excellent organizational skills and attention to detail Ability to present complex data in clear, concise text Ability to meet deadlines and to work independently Ability to edit and proofread work of colleagues Ability to adapt to and learn new technologies and computing systems Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position
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What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree or 4 years of relevant work experience in Computer-Science, Aviation Ability to modify stylesheets or schemas used by CCMS Ability to record and edit videos, such as computer screen captures * Knowledge of S1000D or ATA technical writing specifications