Job Description

Responsibilities: Create technical instructional documents in a clear and concise manner. Apply the Knowledge-Centered Services methodology to the process of updating and maintaining knowledge base articles. Review and upload knowledge base articles to ServiceNow. Develop documentation for review and approval by technical specialists and management ensuring that final documents meet applicable contract requirements and compliance specifications. The candidate must be able to work well within a team and be comfortable in a fast-paced environment, building and responding to both short and long-term projects, deliverables and plans. Communicate with document authors during the writing and editing process and work with technical staff to research and review documentation. Consult with relevant information sources, including research, technical documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables. Provide editing and proofreading through all stages of communications. Ensure documents meet editorial and compliance specifications and adhere to standards for quality, graphics, coverage, format and style. Basics Qualifications: Bachelor\xe2\x80\x99s degree in mass communications or English, technical writing, or closely related discipline. 2-4 years of experience creating digital communication deliverables from concept through to production, execution and implementation. Proven writing skills, content development and communications experience. Ability to capture technical solutions and designs and translate into technical documentation and plain language. Strong verbal communication skills. Ability to write to diverse styles, audiences and mediums. Ability to research and organize processes in a concise and discernible manner. Strong professional (Business, technical, scientific) writing and technical content development skills. Ability to manage multiple assignments while ensuring technical accuracy and fact checking, adherence to documentation standards, and a timely delivery of all work products. Attention to detail, ability to self-mange, check own work including proofreading and editing, and maintain quality. Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes. Ability to work within a team and independently, working methodically to meet deadlines. Must be able to work additional hours on occasion. Ability to travel locally as required and at times regionally or internationally as requested. Strong proficiency with Microsoft Office. Job Type: Full-time Salary: 91,500,000.00 - 93,000,000.00 per year Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

• total work: 5 years (Preferred)