Job Description

Join our team at ASAPP, where we\'re developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing. As a Technical Writer for ASAPP\'s customer-facing documentation, you will be contributing to and help evolve our documentation offering. You will partner closely with engineers, product managers, and customer teams at ASAPP to create clear and informative content that helps business and technical audiences understand and use our products. Beyond a talent for synthesizing complex ideas, we\'re in search of someone that can build relationships with our internal product leads. As their partner, you are comfortable in the thick of technical material, you quickly recognize and resolve information gaps, and you know how to create momentum when they\'re in the weeds. In return, we offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and we\'re building and deploying it on an unmatched scale. What You\'ll Do Create feature announcements, deployment walkthroughs, product guides, and technical specifications (among other things) for ASAPP products, features, and APIs Partner with engineering, design, security, product and customer teams to guide them through the ASAPP content creation process for their project Draft and publish content to docs.asapp.com using our content management system and publishing workflow Seek feedback from our customer-facing teams and contribute to improving our published material and content templates Manage your current and upcoming slate of projects to ensure you can continue to deliver quality material at the pace it\'s needed Report directly to Senior Technical Product Manager for Documentation What You\'ll Need Exceptional written communication skills An ability to understand new technical concepts quickly An ability to work with subject experts and convey their expertise into clear language An ability to self-manage and drive projects forward without high-touch oversight An ability to work quickly and recognize when to ramp up and down An attention to detail and awareness for where it\'s needed most What We\'d Like To See Experience in technical writing, content strategy, and instructional design Experience writing for a professional North American audience Experience working on large-scale software documentation Experience with single-sourcing and content reuse principles Experience in AI and/or Contact Center domains Experience with Github, Confluence, Jira, Lucidchart, and other authoring tools Please be prepared to provide samples of your published writing on a professional website, along with personal references for your work Benefits India Competitive compensation Stock options Prudent Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks of paternity leave ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [HIDDEN TEXT] to obtain assistance.

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