Job Description

Family Description

The Customer Documentation Developer is responsible for independently creating high-quality, user-centric technical documentation for networking products.



Your responsibilities


Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with and structured writing principles. Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines. Collaborate closely with cross-functional teams, including PLM, R&D, and Test, to gather accurate technical information for documentation. Develop and maintain API documentation, and integrate content into web-based publications using tools such as Arbortext and Oxygen XML editors (e.g., SnagIt, CorelDraw). Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles. Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates. Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability. Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards benchmarks.

You have :

Bachelor's degree with 8-10 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications. Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development (DDLC). Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw). Hands-on experience with API documentation, including integration into customer-facing technical content. Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence. Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliver.

It would be nice if you also have:

Working knowledge of basic UNIX and scripting for interacting with development/test environments. * Experience with single-sourcing strategies and content management systems for scalable content development.