Job Description

Key Responsibilities:

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Hands on experience on ITSM tools e g SNOW Remedy CISM Experience working on Genesys Avaya Cisco or any other Voice Infrastructure Advance knowledge of troubleshooting desktop laptops printers Installation Hardware issues Intermediate knowledge of Networking IP addressing Proxy Servers VPN Advance knowledge of troubleshooting OS Browsers Office suites incl Office 365 SharePoint OneDrive for Business Outlook Teams VPN troubleshooting Basic Operating System knowledge Apple and Windows Vista 7 8 10 remote management tools MSRA MSRDC LogMeIn Bomgar etc Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions Active Directory Network Drives Knowledge of various mobile devices Apple Android Windows Microsoft Intune 4 5 years of overall work experience 2 3 years of experience in working in Service Desk Technical Support environment Relevant experience in conducting Service Desk Technical training ITIL training will be an added advantage ITIL certified preferred must be at least ITIL trained ITILv3 or v4

Preferred Skills:

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Customer Service->Star hub- Service desk