Job Description

Desktop/Laptop Hardware troubleshooting - Create, test, and develop current Workstation images.*
Prepare and configure new laptops/workstations specifications as assigned*
End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as a separate project activity)*
Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services*
Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.*
Windows upgrades through SCCM agent.*
OS and application installation: Windows migrations and deployment of customized images using SCCM*
Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support*
Handling of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security, and network management practices*
Analyzed and diagnosed DNS/DHCP/VPN and other networking issues*
End user issues related to network, IP config, windows troubleshooting*
Actively worked with hardware and software vendors to resolve client issues promptly*
Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, and applications.*
Installation of printers, Configuring conference room facilities*
IP Phone installation, troubleshooting*
O365 configuration, troubleshooting*
Other aspects related to End-user computing*
Deskside Support*
Spares management*
Installs, moves, adds, and changes hardware and software packages (IMAC); Hardware life cycle management*
Security compliance*
Populate a Knowledge Management system with resolutions and workarounds*
Act as an escalation resource to the Help Desk, Site Administrators, and Network Operations Center to assist with issues affecting endpoints*
Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/Intune/azure*
Fault diagnosis/troubleshooting*
Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues*
Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary*
Adept knowledge on Software Center(SWC) and ServiceNow*

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

are you comfortable with 1 year contract? are you immediate joiner
Education:

Bachelor's (Preferred)
Experience:

Technical support: 4 years (Preferred) total work: 3 years (Preferred)
Language:

English (Preferred)
Work Location: In person