Job Description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Essential duties/responsibilities:
Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media.
Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges. Provide guidance/training to customers in the use of all Curriculum Associates' online products.
Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity. Becoming proficient in all Curriculum Associates' online products.
Escalating technical and/or application issues when necessary.
Creating and updating procedures and technical documents in i-Knowledge base.
Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues.
Demonstrate an empathetic, patient, and receptive attitude with customers experiencing product and technical support needs.
Required Job Skills and abilities:
Able to answer support-related email, phone calls, LiveChat and other electronic communications promptly and courteously. Ability to properly document and create customer case notes in a case management system.
Superior phone etiquette and verbal skills are a must. Self-motivated, detail-oriented, and well organized.
Ability to learn new web applications quickly.
Knowledge in internet applications including various web browsers.
Excellent communication (oral and written), interpersonal, organizational and presentation skills. Thrive in a fast-paced environment and can multi-task
Required Education and Experience:
One or more years of experience in customer service.
Combination of education and experience that proves competency in the requirements of the job.
Preferred Qualifications:
Experience with Salesforce.com.
Experience with educational software.
Basic knowledge of networks, browsers, and operating systems
This role requires to work in US Business hours

Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.

If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at

people@cainc.com for US based job postings. Contact people-india@cainc.com for India job postings.US-based Candidates:

Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit:

https://www.e-verify.gov/employees/employee-rights-and-responsibilitiesInformation that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.