Job Description

:

Designs, develops, and manages department specific server-based systems located on multiple servers in a diverse hardware and software environment across geographically separate user environments. Installs, configures, develops and maintains desktop operating system and core application images in an enterprise environment. Diagnoses and provides core problem resolution for the most complex PC-related issues.

Principle Duties:

Administer, configure, deploy and maintain PC Support Servers, Application System specific platforms, and desktop operating systems and environments. Coordinate design, implementation and maintenance of all applications supporting functionality in or surrounding the PC Support systems or solutions including, but not limited to, WSUS, SMS, BDD, GPOs, Anti-Virus Servers, Anti-Spyware Servers, and Softgrid applications. Develop and maintain documentation of technical architecture required to provide quality application support, protection of data assets and support any business resumption planning. Collect requirements, design solutions, organize, plan, and implement larger PC-related projects with minimal guidance for PC Support Systems and PC Operating systems and applications Analyze user requirements, develop functional specifications and perform gap analysis of existing systems. Identify and resolve problems in order to provide continuous business operations and meet business requirements. Train, support, and mentor users, team members, and peers.

QUALIFICATIONS

Education

Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience - required

Work Experience

5+ years experience in systems and network monitoring technologies and tools - required

Licenses and Certifications

Microsoft Certified Systems Engineer (MCSE)

Skills and Abilities:

Ability to translate business needs and problems into technical solutions with occasional assistance Competent project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding General business and finance related knowledge Effective oral and written communication skills Proficient analytical and problem-solving skills Ability to work well within a team environment Ability to work independently and coordinate activities within a team Ability to multi-task Microsoft Windows Server 2000/2003 Operating Systems Microsoft Windows Desktop Operating Systems A+, Network & Microsoft Certified Desktop Support Technician or equivalent experience

Support Hours - CST Overlap: 3.30pm - 12.30am IST

Qualifications

Bachelor's Degree

Range of Year Experience-Min Year

5

Range of Year Experience-Max Year

7