summary

• hyderabad
• a client of randstad india
• permanent

posted 9 april 2024

• 
  reference number JPC - 91109

job details

What you\xe2\x80\x99ll do:

• Provide L2 technical software support to our customers on a variety of integrations with

, including Email, CRM, SSO, and CMS systems

• Become an expert at managing the support ticket queue and drive customer requests to a

timely resolution

• Own customer requests from start to finish and ensure key stakeholders are updated with ...

relevant information

• Collect and analyze feedback from customers, stakeholders and others to shape

requirements, features and end products. Optimize our internal and external Support documentation

• Serve as liaison between customers and engineering when necessary, to resolve difficult

technical issues faced by our customers About the Role:
In this role, you will be joining the Customer Support Team as a Technical Support Specialist,
specializing in - a Software As A Service. This role will serve as the L2 technical liaison
between Services, Product, and Engineering serving as the voice of the customer to make our
product better.
Your day will be filled with engaging with our customers to understand their requests and
inquiries for our product, collaborating and partnering with internal services, product,
and engineering teams to identify and resolve issues via Zendesk.
Teamwork and fearlessness is our mantra!
Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You\'ll spend most of
your time interacting directly with our customers and ensuring that they have an amazing
experience. Our team works rotational shifts so flexibility is important. show more

What you\xe2\x80\x99ll do:

• Provide L2 technical software support to our customers on a variety of integrations with

, including Email, CRM, SSO, and CMS systems

• Become an expert at managing the support ticket queue and drive customer requests to a

timely resolution

• Own customer requests from start to finish and ensure key stakeholders are updated with

relevant information

• Collect and analyze feedback from customers, stakeholders and others to shape

requirements, features and end products. Optimize our internal and external Support documentation

• Serve as liaison between customers and engineering when necessary, to resolve difficult

technical issues faced by our customers About the Role:
In this role, you will be joining the Customer Support Team as a Technical Support Specialist,
specializing in - a Software As A Service. This role will serve as the L2 technical liaison
between Services, Product, and Engineering serving as the voice of the customer to make our
product better.
Your day will be filled with engaging with our customers to understand their requests and
inquiries for our product, collaborating and partnering with internal services, product, ...
and engineering teams to identify and resolve issues via Zendesk.
Teamwork and fearlessness is our mantra!
Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You\'ll spend most of
your time interacting directly with our customers and ensuring that they have an amazing
experience. Our team works rotational shifts so flexibility is important. show more

• 
  

  experience

  
  
  5