Job Description

Position Overview:

We are seeking detail-oriented, tech-savvy individuals to join our Technical Support Team. You will act as a bridge between our users and internal tech teams, providing timely, structured, and effective support across all platforms and shift windows.

Responsibilities:

Provide day-to-day technical support via Zoho Desk, email, WhatsApp, and phone Coordinate with the Sales and Operations teams to understand and resolve real-time queries Accurately log, categorize, and escalate tickets as per defined SOPs Ensure timely closure of raised issues and follow up proactively with stakeholders Maintain thorough documentation and support logs for every ticket handled Support backend team by collecting, verifying, and communicating client requirements and gaps

Tools & Platforms:

Zoho Desk (Ticketing Platform) Google Workspace (Docs, Sheets, Gmail, etc.) Jira or other task tracking tools

Required skills and Qualifications:

Graduate in Computer Science, IT, or any technical discipline Minimum 2 years of experience in a technical support, helpdesk, or product coordination role Strong troubleshooting and logical thinking Good written and verbal communication Strong coordination skills to work with multiple teams simultaneously Quick learner with adaptability to new tools or system changes Understanding of SOPs, escalation matrices, and compliance handling Working knowledge or background in the transport or logistics industry will be considered a strong advantage
Job Type: Full-time

Pay: Up to ?50,000.00 per month

Benefits:

Provident Fund
Shift:

Day shift Morning shift Night shift Rotational shift
Work Days:

Monday to Friday Weekend availability
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Technical support: 2 years (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person